National 12315 Internet Platform

"12315" consumer complaint hotline and national Internet platform.

On March 15, 1999, with strong support from the former Ministry of Information Industry, the State Administration for Industry and Commerce decided to establish a dedicated telephone number nationwide to handle consumer complaints and reports.

The national 12315 Internet platform was officially launched on March 15, 2017. This is another major measure to promote "Internet plus government services", marking that the consumer rights protection work of China's industry and commerce and market supervision departments has entered the Internet plus era

On February 28, 2019, the official website of the State Administration for Market Regulation of the People's Republic of China released the "Opinions of the State Administration for Market Regulation on Integrating and Constructing the 12315 Administrative Law Enforcement System to Better Serve Market Supervision and Enforcement". By the end of 2020, the complaint hotline for market supervision will be unified at 12315.