UserTesting Human Insight Platform | Improve Customer Experience (CX)

UserTesting founders Dave Garr and Darrell Benatar recognized the need for fast human insights back in 1999, when they first started working together and needed a more scalable solution for testing web experiences. Ten years later, UserTesting has grown into the world’s leading human insights platform. We serve world-class companies of all sizes around the world - all thanks to Dave and Darrell’s dedication to helping companies experience their customers.

We want to see the frown on people’s faces when faced with overly complex user interfaces. We want to see the big smiles on people’s faces when they read a powerful message. We want to hear the frustrated sighs, the confused head scratches, and the sighs of relief. We want to capture those human reactions that can’t be shown in a spreadsheet.

This is what inspires us and how we enable companies to make authentic connections with their audiences through unique, intentionally human experiences.