National Post Office Complaints Website
Country： China Type： government
Tag： Postal industry appeal
Chinese Websites： http://sswz.spb.gov.cn/ Enter The Website
Article 1: In order to safeguard the legitimate rights and interests of postal industry consumers, handle consumer complaints in a fair and lawful manner, and promote the improvement of postal industry service quality, these Measures are formulated in accordance with relevant laws and regulations such as the Postal Law of the People's Republic of China.
Article 2: Consumers who file complaints about the service quality of postal and express delivery enterprises in accordance with Article 65 of the Postal Law of the People's Republic of China, as well as the handling of complaints by the Postal Consumer Complaints Center, shall be subject to these Measures.
Article 3: The handling of appeals shall be based on facts, guided by the law, and adhere to the principles of legality, fairness, and reasonableness.
Article 4: The Postal Consumer Complaints Center implements a mediation system for consumer complaints.
Article 5: The Postal Consumer Complaints Center and its personnel shall have the obligation to keep confidential any state secrets or commercial secrets that they become aware of during the performance of their duties.
